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Patient information
We need some information from you in order to grant you a myChart account. Once submitted, it could take up a week for processing and verification. Once verified, you will be asked to enter a myChart Username, password and choose a security question. If you have any questions, please contact your Provider's office.
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Follow these steps to sign up for a myChart account.
- Enter your personal information.
- Verify your contact information.
- Choose a username and password.
If you have any questions, please contact us at 855-UMASS-MD (855-862-7763).
Follow these steps to sign up for a myChart account.
- Enter your personal information.
- Verify your identity.
- Choose a username and password.
If you have any questions, please contact us at 855-UMASS-MD (855-862-7763).
UMMH has security measures in place to protect the privacy of your information. We must verify your identity in order to grant you a myChart account. We can do so using the following methods:
- In person, at your next visit
- By calling the UMass Memorial Health myChart Patient Support Line (open Monday through Friday, 7 am to 8 pm) at 855-UMASS-MD (855-862-7763). You will be asked questions to verify your identity.
- By using an automated, online verification system that is available 24/7. This system is hosted by a third-party credit agency that uses credit and other information to verify your identity.
NOTE: UMMH does not have access to the information used by the third-party credit agency, called Experian Health, to verify your identity, nor does UMMH provide any information to this vendor. Use of this system does not impact your credit score. If the online verification system is unable to verify your identity, it could be due to something as simple as a misspelling of a name or a different address on file. If this occurs, please call 855-UMASS-MD (855-862-7763).
Requesting a myChart should be done by a patient for their own use. If you would like access to your loved one's record, please discuss obtaining myChart proxy access with the patient's provider.
Patients aged 13-17 will not be granted a myChart account via this method, you must discuss with your pediatrician.
We need to collect some information about the patient in order to schedule this appointment. If you have any questions, please contact your clinic. We will be sending you a follow up written communication with additional important information, so please note below how you would prefer we contact you.
In order to grant you a myChart account, we will verify your identity using questions from a third-party verification system. Once verified, you will be able to create your myChart account. If you have any questions, please contact your clinic.
We are checking with a third-party system to verify your identity. This may take several seconds.
In order to grant you a myChart account, we will verify your identity using questions from a third-party verification system. Once verified, you will be able to create your myChart account. If you have any questions, please contact your clinic.
Sorry! We Are Not Able to Confirm Your Identity
We’re sorry, but we were unable to confirm your identity based on the information you provided. Please contact your provider’s office, or at your next visit your one-time activation code will be on your After Visit Summary.
Sorry! We Are Not Able to Confirm Your Identity
We’re sorry, but we were unable to confirm your identity based on the information you provided. Please contact your provider’s office, or at your next visit your one-time activation code will be on your After Visit Summary.
In order to grant you a myChart account, we will verify your identity using questions from a third-party verification system. Once verified, you will be able to create your myChart account. If you have any questions, please contact your clinic.
These questions are generated by a third-party system to verify your identity.
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